How it works
From booking to pickup
The customer books a package. You set those totes aside, deliver, wait, pick up, and close the order.
1Set up packages and service area, then connect Stripe
Name your packages, set where you deliver, and connect Stripe before you take a paid booking.
2Customer books a package online
They check the ZIP, pick a package, choose a delivery day, and pay. You get a paid order with the price you published.
3You prep and deliver
Set the totes aside, load the job, take photos, and mark delivered. The order keeps the address, window, and counts.
4They extend or get ready for pickup
On My Rental (their order page), they can cancel, add time, buy a tote to keep, edit, pay, and send a note. When totes are ready, they get an email and can tap ready on that page.
5You pick up, photo the return, and close
Out for pickup, photos on return. Missing or damaged totes are a count on the order. Then the order closes.
What happens to inventory between jobs. Returned totes go back to clean and ready. The next booking can only take totes that are not already promised.
FAQ
- What does the customer see?
- Your branded site: packages, prices, service area, checkout, and My Rental after they pay.
- What does the operator do on delivery day?
- Open the order, confirm the window and address, deliver the counts, take photos, mark delivered.
- Can customers add more time on their own?
- Yes, inside the rules you set. The change goes through checkout when there is a balance.
- How does pickup notice work?
- You email when totes are ready. The customer taps ready on My Rental. You still pick up on the scheduled day.
- How does a website booking get paid?
- The customer pays on your site. The order is created after that payment.
- What does the customer see on My Rental?
- Status, dates, addresses, cancel, add time, buy a tote to keep, edit, pay, send a note, and the ready-for-pickup tap after the ready email.
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