What does the customer see?

Your branded site: packages, prices, service area, checkout, and My Rental after they pay.

What does the operator do on delivery day?

Open the order, confirm the window and address, deliver the counts, take photos, mark delivered.

Yes, inside the rules you set. The change goes through checkout when there is a balance.

No. Core uses email plus the scheduled pickup day. SMS is not included.

No. Website checkout is Core. SMS is not included.

Status, dates, addresses, cancel, add time, buy a tote to keep, edit, pay, send a note, and the ready-for-pickup tap after the ready email.

1Customer books a package online
They check the ZIP, pick a package, choose a delivery day, and pay. You get a paid order — not a long text chat about price.
2You prep and deliver
Set the totes aside, load the job, take photos, and mark delivered. The order keeps the address, window, and counts.
3They extend or get ready for pickup
On My Rental (their order page), they can cancel, add time, buy a tote to keep, edit, pay, and send a note. Ready-for-pickup is email plus a tap on that page. Text messages are not required.
4You pick up, photo the return, and close
Out for pickup, photos on return. Missing or damaged totes are a count on the order — you do not need to scan each tote. Then the order closes.
5What happens to inventory between jobs
Returned totes go back to clean and ready. The next booking can only take totes that are not already promised.

What does the customer see?: Your branded site: packages, prices, service area, checkout, and My Rental after they pay.
What does the operator do on delivery day?: Open the order, confirm the window and address, deliver the counts, take photos, mark delivered.
Can customers extend without texting me?: Yes, inside the rules you set. The change goes through checkout when there is a balance.
Do I need SMS to run a pickup?: No. Core uses email plus the scheduled pickup day. SMS is not included.
Do I need SMS to take a website booking?: No. Website checkout is Core. SMS is not included.
What does the customer see on My Rental?: Status, dates, addresses, cancel, add time, buy a tote to keep, edit, pay, send a note, and the ready-for-pickup tap after the ready email.