Terms of Service

ToteHQ Pro is operated by TOTEHQ PRO LLC, a Florida limited liability company (“ToteHQ Pro”, “we”, “us”).

TOTEHQ PRO LLC · Serving the Tampa Bay area · hello@totehqpro.com

ToteHQ Pro is operator software for independent tote rental businesses. It includes a branded booking site, an operator dashboard, inventory tools, delivery and pickup scheduling, and payments through Stripe Connect. These terms cover www.totehqpro.com, Apply, operator sign-in, plan checkout, the operator dashboard, and ToteHQ-powered booking sites (together, the “Service”). “You” means the operator business and the people it lets use its account.

• You apply for access. We decide whether to approve an application.
• You sign in with a one-time email code. Use an email address you control and keep it secure. Do not share your sign-in.
• You are responsible for what happens under your account, including actions by staff you give access to.
• Keep your business, contact, and payout details accurate and up to date.
• Access can be turned off in Admin. Tell us right away at hello@totehqpro.com if you think someone has accessed your account without permission.

Core is the plan.

Activation. Activation is a one-time fee per business. It is not a booking charge and not a Stripe Connect application fee. It is not refunded after the dashboard is turned on.

Booking percentage. After activation, ToteHQ Pro takes a percent of paid customer bookings until an optional monthly max. The current percentage and any monthly max are shown at checkout or in your dashboard.

No lock-in. There is no monthly lock-in. If you stop taking paid bookings on ToteHQ Pro, there is no take that month.

Collection. Our booking percentage is collected through Stripe Connect when customer payments are processed, or as otherwise shown in your dashboard.

Stripe fees and taxes. Stripe’s own processing fees are separate from our fees and are set by Stripe. You are responsible for any taxes that apply to your rentals and to your use of the Service.

Price changes. We may change pricing going forward. We will give notice before a change applies to your account, and changes will not apply to bookings already paid.

You are merchant of record for customer rentals via Stripe Connect. Customer payments go to your connected Stripe account. ToteHQ Pro does not hold rental revenue.

That means you are responsible for your prices, rental terms, deposits, cancellations, and refunds to your customers; customer service, disputes, and chargebacks on your rentals; and following the Stripe Connected Account Agreement and Stripe’s policies, which apply between you and Stripe.

We are not a party to rentals between you and your customers.

• The dashboard and branded booking site are for running a tote rental business. Do not use them to take unpaid rental orders.
• Data separation between businesses. Each operator’s data is kept separate from other operators’. Do not try to access, view, or change another operator’s data, and do not try to get around the controls that keep businesses separate.
• Your data. You own the business and customer data you put into the Service. You give us permission to host, process, and use it to run, secure, support, and improve the Service for you. You are responsible for having the right to collect and use your customers’ information, including any consent needed to text or email them.
• Our stuff. We own the Service, its software, and the ToteHQ Pro brand. We give you a limited, non-transferable right to use the Service for your tote rental business while your account is active. Feedback you send us can be used to improve the product without owing you anything.
• Third-party services. The Service relies on outside providers such as Stripe and providers for hosting, email, and SMS. Their services are subject to their own terms, and we are not responsible for their outages or actions.
• Changes to the product. ToteHQ Pro is early-stage software. We may add, change, or remove features as the product grows.

Do not use ToteHQ Pro to:

• commit fraud, send spam, or do anything illegal;
• send texts or emails to people who have not agreed to receive them, or ignore STOP requests;
• upload malware, probe or attack the Service, or overload it;
• scrape, copy, resell, or reverse-engineer the Service;
• misrepresent who you are or your business;
• harm your customers or the platform.

• You can stop using ToteHQ Pro at any time by emailing hello@totehqpro.com. There is no monthly lock-in.
• We may pause, suspend, or offboard an account that breaks these terms, creates risk for customers, Stripe, or the platform, has unpaid fees, or that we are required to restrict by law. Where reasonable, we will tell you first and give you a chance to fix the problem.
• When an account ends, fees already earned (including the activation fee) are not refunded. Before offboarding, you can ask us to export your business data; we will help where reasonable.

How we collect and use information is in the Privacy Policy, including SMS rules (mobile numbers are not shared for marketing; message frequency varies; message and data rates may apply; reply STOP to cancel and HELP for help).

The Service is provided “as is” and “as available.” ToteHQ Pro is early-stage software, and we do not promise it will be uninterrupted, error-free, or fit for every purpose. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. You are responsible for checking your bookings, payouts, schedules, and inventory.

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities, even if we were told they were possible.

Our total liability for all claims relating to the Service is limited to the greater of (a) the fees you paid ToteHQ Pro in the 12 months before the claim arose, or (b) US $100.

Some places do not allow certain limits, so some of these may not apply to you.

You agree to cover ToteHQ Pro’s reasonable losses and costs (including reasonable attorneys’ fees) from claims by third parties, including your customers, that come from your rentals, your use of the Service, your data, or your breach of these terms or the law.

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute relating to these terms or the Service will be brought only in the state or federal courts located in Hillsborough County, Florida, and you and we agree to the jurisdiction of those courts.

• If any part of these terms is found unenforceable, the rest stays in effect.
• If we do not enforce a part of these terms right away, we have not given up the right to do so later.
• You may not transfer your account or these terms without our written consent. We may transfer them as part of a merger, sale, or reorganization.
• These terms and the Privacy Policy are the full agreement between you and us about the Service, unless we sign a separate written agreement with you.

We may update these terms. The “Last updated” date on this page will change when we do. For material changes, we will also try to notify active operators by email. Continued use after an update means you accept the revised terms.

Questions: hello@totehqpro.com

TOTEHQ PRO LLC · Serving the Tampa Bay area

ToteHQ Pro — operator software for tote rental businesses.