Run
Delivery and pickup for tote rentals
Every tote job is drop-off, a rental window, and pickup. ToteHQ Pro keeps address, window, photos, and counts on the order. The customer gets email and can open My Rental.
Route day
Open the order. Confirm the window and address. Load the counts. Mark the job as you go. The board is the list of what needs you today.
Photos on delivery
Take photos when you drop the stack. They live on the order. If someone later says the count was short, you have the drop-off proof.
Ready for pickup
When totes are ready for pickup, the customer gets an email. They can tap ready-for-pickup on My Rental (their order page). You still pick up on the scheduled day if they never tap.
Photos on return
Out for pickup, photos on return. Missing or damaged totes are a count on the order.
What happens to inventory
Returned totes go back to clean and ready after you mark them. The next booking can only take totes that are not already promised. That is how overlapping jobs stop stealing the same stack.
FAQ
- How does the customer hear about pickup?
- They get an email when totes are ready, and they can tap ready on My Rental. You still pick up on the scheduled day.
- Can customers change pickup without calling?
- They can change the rental inside the rules you set on My Rental. A balance goes through checkout.
- Where is the longer how-it-works story?
- The How it works page is the five-step loop. This page is the delivery and pickup depth.